Effective Date: 09 September 2025
This Privacy Policy describes how Onspecial (Pty) Ltd ("Onspecial", "we", "us", or "our") collects, uses, and protects your personal information when you access our mobile application, website, and related services (collectively, the “Platform”).
By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.
We collect personal and technical information when you use the Platform.
Account Data: Name, phone number, email address, and delivery details.
Order Information: Products purchased and related delivery instructions.
Customer Support: Any content submitted when contacting our support team.
We use Firebase services, which may automatically collect data such as:
Device and app information (e.g. Android version, device model);
Crash reports and performance metrics;
General location data (e.g. city-level);
In-app behavior (e.g. screen views, time spent on features).
Firebase does not collect personally identifiable information unless explicitly provided by the user (e.g. through authentication).
Your information is used to:
Create and manage your account;
Process orders and arrange deliveries;
Provide customer support;
Send order status updates and essential notifications;
Improve app performance, reliability, and user experience;
Send promotional content if you have opted in.
Data is only processed for purposes consistent with this Policy and applicable laws.
We use the following Firebase services:
Firebase Authentication – to securely manage user logins.
Firebase Realtime Database / Firestore – to store and retrieve real-time data.
Firebase Analytics – to understand user engagement and app usage trends.
Firebase Crashlytics – to detect and fix app crashes or errors.
Firebase Cloud Messaging (FCM) – to send push notifications.
Google may collect certain data on our behalf, subject to its own Google Privacy Policy.
We do not allow Firebase or any third-party SDK to use your data for advertising or profiling without your explicit consent.
We only share your data when necessary to provide our services:
Retailers and delivery partners – to fulfill your orders;
Payment processors – to securely complete transactions;
Service providers – for hosting, analytics, or customer support;
Legal authorities – if required by law or to protect our legal rights;
With your consent – if you’ve agreed to specific third-party integrations.
We do not sell your personal data.
You have the right to:
Access your personal data;
Request corrections or updates;
Object to processing in certain cases;
Request deletion of your data (where legally allowed);
Withdraw marketing consent at any time.
For requests, email us at privacy@onspecial.co.za.
We use industry-standard security measures to protect your information, including:
Secure authentication and encrypted data storage;
Controlled access to user data;
Monitoring and error detection via Firebase Crashlytics.
While we take appropriate steps, no system is 100% secure. Please use the Platform responsibly.
We retain your data as long as your account is active or as required to:
Complete transactions;
Meet legal obligations;
Resolve disputes or enforce agreements.
Data that is no longer needed is securely deleted or anonymised.
We may use cookies or similar technologies for:
Storing login preferences;
Measuring usage patterns;
Enhancing performance.
You can control cookie settings through your device or browser. Disabling cookies may affect functionality.
Our services are not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has provided personal data, please contact us immediately.
We may revise this Privacy Policy from time to time. Updated versions will be published on the Platform. Significant changes will be communicated via in-app notice or email (where available).
Continued use of the Platform after updates constitutes acceptance of the revised Policy.
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact:
📧 Email: privacy@onspecial.co.za
